“Our 1920s bath had been patched by three contractors before them. Pinnacle took it back to the joists, showed us the rot, and explained exactly what they were doing about it. No drama, no surprise invoices.”

“The variance took four months and they walked us through every board meeting. Once they broke ground the schedule never moved. We got our keys back the week they said we would, back in June.”

“Millwork built to the inch around original brick that was not square anywhere. The finish carpenter was the same person who measured it in February. That continuity is why it fits the way it does.”

“Eleven months, a full gut, and we lived in a rental the whole time. They planned the schedule around our lease so we were not paying double for a month at the end. Small thing that saved us real money.”

“They spent the first two weeks on drainage before framing anything, which felt slow at the time. Two winters later the basement is bone dry. I understand now why they insisted.”